Plynos
Principles2 min read

Why we never lock clients into hosting

Vendor lock-in serves the vendor. Plynos hands the keys back at launch.

There's a quiet pattern in the agency world: you pay them once to build the site, and then forever to host it. The hosting fee is dressed up as "maintenance" or "support" or "the platform." Cancel it and the site goes dark.

This is vendor lock-in. It serves the vendor, not you.

How we do it instead

Plynos doesn't work that way. Every client owns their domain in their own name, with their own registrar. Every client has their own hosting account, billed in their own name, on their own card. Every client gets the source code at handover. If you wanted to walk away from us tomorrow and move to another developer, you could — without permission, without delay, without a transition fee.

Three reasons

First, it's the right thing. You paid for a website. You should own a website. Anything less is a rental, and you should know it's a rental before you sign.

Second, it forces us to be better. We don't get to relax because the recurring fee is locked in. The relationship has to renew on its merits — we have to be worth calling back, not worth being stuck with.

Third, it changes how the site itself gets built. When you know the client is going to take this code somewhere else one day, you write code worth taking. You use clean dependencies. You document things. You don't bury secrets in proprietary tools.

The whole industry doesn't have to operate this way. We just think yours should.